What’s inside?
Learn how good case management tools can advance your fraud strategy. Read this handbook to understand how the right tools and capabilities can help your organization to act quickly and with confidence.
- Capabilities needed for digital fraud investigations
- More detection and efficiency on manual reviews
- Best practices for a winning case management strategy
Introduction
If you enjoy a true detective story like many of us in the fraud prevention industry, and you take pride in fighting the good fight versus digital crime, then this handbook is for you.
At DataVisor, we are truly passionate about the power of technology, and we are also aware of the importance that good and honest detective intuition plays in modern fraud management strategies. This handbook provides an introduction to the work of fraud analysts and investigators and the strategies and technology they use to uncover the truth and stop fraudsters in their tracks.
What Are Digital Fraud Investigations and Case Management?
Fraud investigations are the processes used to uncover and evaluate evidence of suspected or known fraud attacks. They are routinely performed by many individuals and organizations, including law enforcement agencies and private firms in financial services and ecommerce that face external fraud attacks. This handbook focuses on the latter.
What kinds of external fraud attacks do companies need to investigate? Unfortunately, if you can think of a digital service, there is likely a type of fraud associated with it. Some examples include fake account creation, loan application fraud, and card-not-present payment fraud.
At DataVisor, we see many different fraud attacks across many industry sectors, but the common points are always the same: we defend our customers from attempts to obtain money, goods, or services through deception.
Some of the firms we work with prefer to use the term fraud case management because it implies that suspected attacks must be investigated and acted upon, or managed. We help teams gather information and act on it to protect an enterprise and its customers by blocking transactions, challenging user authentication, freezing accounts, and implementing other defensive measures.
What Makes Case Management So Important for Modern Fraud Strategies?
Detect fraud without sacrificing customer experience
Why download?
When it comes to fighting fraud, legacy, case management systems often fail to provide answers, resulting in time-consuming, manual reviews that keep customers waiting and increase fraud team costs.
In contrast, modern digital fraud investigation systems provide an investigation infrastructure with automated workflows, alerts management, and reporting and compliance features that help fraud teams detect fraud with accuracy and resolve complex cases faster, eliminating friction with customers.
Year-After-Year,
the Industry’s Choice
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