Investigations & Case Management

Give investigators the full story before they start digging

Bring alerts, evidence, entity relationships, device intelligence, transaction context, and guided AI into one investigation workspace. DataVisor helps teams prioritize the right cases, move through evidence faster, and reach better-supported decisions.

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Fraud & Risk Platform/Investigations & Case Management
Solution Pillars

Give investigators the context to move fast and decide well

Prioritize the highest-risk work, assemble evidence automatically, guide investigators through a consistent process, and operate at whatever scale the queue demands.

Prioritize what matters

Put the highest-risk work at the top of the queue

Use risk context, configurable queues, grouping, and routing to focus investigators on the cases that deserve attention first.

Risk-ranked queues · grouping · routing
Assemble the evidence

Start with context instead of tabs

Bring transaction history, customer data, device signals, linked entities, graph relationships, and other evidence into the case so investigators spend less time gathering and more time deciding.

Transaction · device · graph · entity evidence, in one place
Guide the investigation

Standardize high-quality investigative work

Use configurable workflows, checklists, dispositions, QA controls, and Vera-guided investigation to help teams move consistently from alert to resolution.

Workflows · checklists · QA · Vera-guided steps
Work at operational scale

Handle individual cases and high-volume queues efficiently

Support bulk actions, collaboration, assignment, routing, and reporting for teams managing large investigative workloads.

Bulk actions · collaboration · assignment · reporting
Product Proof

The investigator's full operating view

A prioritized queue, the investigation workspace, linked-entity context, and Vera-guided steps — all in one end-to-end case.

Prioritized
queue
→
Investigation
workspace
→
Linked-entity
graph
→
Disposition
The queue, case, evidence graph, and disposition flow inside the investigation workspace.
How It Works

From alert to defensible outcome

1

Create or ingest the alert.

2

Prioritize and group related activity.

3

Assemble evidence and entity context.

4

Guide the investigator through required steps.

5

Record the disposition and retain the audit trail.

6

Feed outcomes back into detection where supported.

Investigate with the detection layer attached

Keep intelligence connected to the case

DataVisor carries the same ML, graph, device, identity, and transaction intelligence used for detection into the investigation experience, giving analysts richer context without reconstructing it manually.

One workspace for complex risk

Investigate the cases that require context

Support fraud investigations, account takeover, payment fraud, fraud rings and mule networks, and applicable AML/compliance workflows from a configurable case environment.

Fraud Investigations Account Takeover Payment Fraud Fraud Rings & Mule Networks AML / Compliance Workflows
More capacity from the team you have

Turn investigation intelligence into measurable efficiency

Outcomes
Faster
Investigations, from alert intake through disposition
Richer
Context on every case, without gathering evidence across systems

Automatic evidence assembly, risk-based prioritization, and Vera-assisted investigation help teams get more out of the analysts they already have.

Customer Proof

The operational impact

Fraud and compliance teams use DataVisor's connected investigation workflow to move through cases faster, apply evidence consistently, and give every analyst the full context behind a decision.

Connected Platform

Carry intelligence from detection through investigation

Connect Real-Time Decisioning, Knowledge Graph, dEdge, machine learning, Identity & Risk Signals, and downstream reporting directly to case operations.

Real-Time Decisioning → Knowledge Graph & Link Analysis → Device & Behavioral Intelligence — dEdge → Supervised Machine Learning → Unsupervised Machine Learning → Identity & Risk Signals → Analytics & Reporting →
Built for controlled operations

Make every action traceable

Give teams role-based access, case audit history, configurable queues and dispositions, QA/QC, collaboration controls, and governance around AI-assisted investigation.

  • Role-based access controls across cases and queues
  • Full case audit history for every action taken
  • Configurable queues, workflows, and dispositions
  • QA / QC review controls for investigative quality
  • Collaboration and assignment across investigator teams
  • Governance and human review around AI-assisted (Vera-guided) steps
FAQ

Common questions

How does DataVisor prioritize investigations?

DataVisor can use risk context and configurable operational logic to route and prioritize cases so teams focus on the highest-value work first.

What evidence can investigators see in a case?

Cases can bring together transaction, customer, device, behavioral, and relationship context, including Knowledge Graph views where configured.

How does Vera support investigators?

Vera can guide investigation steps and help surface or summarize relevant context while keeping investigators in control of the final disposition.

Walk through a case

See how much work can happen before the first click

Follow a high-risk alert from prioritization through evidence review, linked-entity analysis, and disposition.

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