Intelligence center Case Studies

Ecommerce Giant Accelerates Manual Reviews with DataVisor

A multinational ecommerce giant selling high-value consumer electronics and digital goods and services needed a streamlined way to distinguish fraudsters from real users.
 
However, they faced a few hurdles:

  • Traditional ID verification methods couldn’t tell good users from bad.
  • There had no way to streamline manual case reviews.
  • Decisioning was imprecise, complicating customer transactions.
Complimentary Resource
Key Takeaways
99%
Increase in fraud detection
3x
Reduction in false positives
10x
Revenue Uplift
The Solution
  • DataVisor’s platform helped distinguish between good and bad customers rapidly, enabling the client to meet SLAs for transaction approvals.
  • DataVisor revealed linkages between customers accounts, cards and transactions with fuzzy matching and customized logic.
  • Accelerated manual reviews of high-risk transactions visualized connections between fraud signals across multiple data sources.
  • Streamlined case management workflows enabled traceability to satisfy audit requirements.
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About DataVisor

DataVisor is recognized as an industry leader and has been adopted by many Fortune 500 companies across the globe

DataVisor is the world’s leading fraud and risk management platform that enables organizations to respond to fast-evolving fraud attacks and mitigate risks as they happen in real time. Its comprehensive solution suite combines patented machine learning technology with native device intelligence and a powerful decision engine to provide protection for the entire customer lifecycle across industries and use cases.