Intelligence center Case Studies

Food Delivery App Stops Promo Abuse and Buyer-Seller Collusion

A global online food ordering and delivery platform with over 100 million monthly active users and in more than 20 countries needed to maintain their rapid expansion but prevent buyer-seller collusion.

This collusion caused several headaches for the app:

  • Existing fraud solutions couldn’t scale or catch unknown fraud.
  • They needed real-time decisioning on massive data volumes.
  • Their rapid expansion uncovered new sophisticated collusion.
  • The existing solution caused friction for existing customers.
Complimentary Resource
The Results
300%
detection uplift.
60%
of fraudsters caught at registration.
$6m
annual savings in fraud losses in USD.
The Solution
  • DataVisor’s unsupervised machine learning captured bot-registered malicious accounts early at the registration stage and uncovered buyer-seller collusion.
  • Real-time detection supported highly qualified presumptions of safety with low latency.
  • Their new proactive solution ensured the business could get immediate results without the need for historical data and labels, and deliver a frictionless experience for good users.
Unicorn Food Delivery_1 background

About DataVisor

DataVisor is recognized as an industry leader and has been adopted by many Fortune 500 companies across the globe

DataVisor is the world’s leading fraud and risk management platform that enables organizations to respond to fast-evolving fraud attacks and mitigate risks as they happen in real time. Its comprehensive solution suite combines patented machine learning technology with native device intelligence and a powerful decision engine to provide protection for the entire customer lifecycle across industries and use cases.